| |
To deliver excellent outpatient surgical services in a caring, friendly,
convenient, professional and comfortable environment.
 |
| |
“Second operation here and again staff and service excellent
and staff friendly and courteous - above and beyond the call of duty.
“Excellent”.
“Office personnel explained everything and very professional.The
anesthesiologist was wonderfully caring and sincere. Assessment was
perfect. The nurse who phoned was caring and professional”.
“I was completely satisfied by the entire staff. They were awesome.
From the time I arrived until I left I was treated like a king. Please
let the entire staff know they are truly the best. Thank you for making
my stay truly sensational”.
When asked how we can improve our service to you, responded: “Improvement
not needed. The entire staff were at their best. I couldn’t
have asked for anything more perfect”.
“Thank you so very much for your kindness, for a job well done.
My appreciation for everything, for all your help. Take care. Keep
well”.
|
| |
THE PATIENT HAS THE RIGHT TO:
Receive the care necessary to help regain or maintain his or her
maximum state of health and, if necessary, cope with death.
Expect personnel who care for the patient to be friendly, considerate,
respectful and qualified through education and experience and perform
the services for which they are responsible with the highest quality
of service.
Expect full recognition of individuality, including personal privacy
in treatment and care. In addition, all communications and records
will be kept confidential.
Complete information, to the extent known by the physician, regarding
diagnosis, treatment and prognosis, as well as alternative treatments
or procedures and the possible risks and side effects associated
with treatment.
Be fully informed of the scope of services available at the facility,
provisions for after-hours and emergency care and related fees for
services rendered.
Be a participant in decisions regarding the intensity and scope
of treatment. If the patient is unable to participate in those decisions,
the patient's rights shall be exercised by the patient's designated
representative or other legally designated person.
Make informed decisions regarding his or her care.
Refuse treatment to the extent permitted by law and be informed
of the medical consequences of such a refusal. The patient accepts
responsibility for his or her actions should he or she refuse treatment
or not follow the instructions of the physician or facility
Approve or refuse the release of medical records to any individual
outside the facility, except in the case of transfer to another
health facility, or as required by law or third-party payment contract.
Be informed of any human experimentation or other research/educational
projects affecting his or her care or treatment and can refuse participation
in such experimentation or research without compromise to the patient's
usual care.
Express grievances/complaints and suggestions at any time.
Change primary or specialty physicians or dentists if other qualified
physicians or dentists are available.
Provide patient access to and/or copies of his or her individual
medical records.
Be informed as to the facility's policy regarding advance directives/living
wills.
Be fully informed before any transfer to another healthcare facility
or organization.
Express those spiritual beliefs and cultural practices that do not
harm or interfere with the planned course of medical therapy for
the patient.
Have an initial assessment and regular reassessment of pain.
Education of patients and families, when appropriate, regarding
their roles in managing pain, as well as potential limitations and
side effects of pain treatment.
Have their personal, cultural, spiritual and/or ethnic beliefs considered
when communicating to them and their families that pain management
is an important part of care.
THE
PATIENT IS RESPONSIBLE FOR:
Being considerate of other patients and personnel and for assisting
in the control of noise, smoking and other distractions.
Respecting the property of others and the facility
Reporting whether he or she clearly understands the planned course
of treatment and what is expected of him or her.
Keeping appointments and, when unable to do so for any reason, for
notifying the facility and physician.
Providing caregivers with the most accurate and complete information
regarding present complaints, past illnesses and hospitalizations,
medications, unexpected changes in the patient's condition or any
other patient health matters.
Observing prescribed rules of the facility during his or her stay
and treatment and, if instructions are not followed, forfeits the
right to care at the facility and is responsible for the outcome.
Promptly fulfilling his or her financial obligations to the facility.
Payment to the facility for copies of the medical records the patient
may request.
|
| |
At the Presidio Surgery Center, we recognize the importance of
staffing our facility with the highest quality professional health
care support team for you and your surgeon. The staff includes
Anesthesiologists, registered nurses, administrative personnel,
as well as support staff, office personnel and surgical technicians.
Our staff is recognized for providing the highest quality of care.
We appreciate the trust our patients have placed in the staff
at the Presidio Surgery Center. We will make every attempt
to honor that trust by providing the high-quality medical care
you expect and deserve.
|
| |
Our Mission is to serve our community by providing high quality,
cost-effective health care service in a compassionate and respectful
environment, thereby becoming the ambulatory surgery center of choice
for San Francisco area patients and surgeons. At Presidio Surgery
Center, we consider it a privilege to provide the highest quality health
care in the most appropriate, safe, patient centered environment. We
place primary value on:
Quality: we provide our patients with the finest clinicians, technology,
facilities, and programs available. We use these resources to work to
achieve superior outcomes for each patient in a professional, caring and
cooperative manner.
Integrity: We consider trust and integrity to be essential in all our
relationships. We are committed to operating our business honestly, with
financial integrity and adherence with all federal, state and local
regulatory requirements affecting our business.
Cost Effectiveness: We are committed to providing high quality health
care in a cost effective manner, managing our resources wisely and
responding proactively to changes in the industry.
Respect: We respect our employees, providing opportunities for their
growth and development and encourage their participation in the decision
making process. In addition, we respect our patients, physicians,
business partners, and vendors, recognizing the valuable role each of
them plays in our business and striving to communicate with them openly
and honestly. The staff and physicians at Presidio Surgery Center
recognize that the opportunity to be of service to another human being
is more than a job, it is a privilege.
|
| |
We are
licensed by the State of California and accredited by the Joint Commission.
Joint Commission standards deal with organizational quality of care
issues and the safety of the environment in which care is provided.
|
| |
Presidio Surgery Center does not honor any advance
directive. We provide the patient with information on our policy
should a patient so inquire. Patients are advised of our policy
on the pre-op phone call or prior to surgery.
|
|
|
Information specialists
at Presidio Surgery
Center answer your questions by e-mail
 |
Visit our facility and get
the Ultimate Virtual Tour
|
 |
